When the Lights Go Out
24-Hour Emergency Service, 365 days-a-year (Phone - 800-952-3158)
- Check your main control panel for any tripped circuit breakers or blown fuses.
- If the problem does not appear to be with your home wiring, contact a neighbor to see if he/she is also affected by an outage. It is helpful to our staff to know if this call is related to a single location or if the outage affects a wider area.
- Supply our dispatcher with important information about your service location, the billing name on your monthly statement and a telephone number for the affected site.
Being prepared will help you stay comfortable.
Keep these items handy:
- Candles and Matches
- Battery-Powered Radio
- Extra Batteries
- Bottled Water
- Canned and Dried Foods
- Manual Can Opener
- First Aid Supplies
During severe weather, a power outage could be widespread and prolonged. Be assured that Moreau-Grand Electric employees will do everything they can to restore power as quickly and safely as possible. In addition, we call in crews from neighboring cooperatives and power line construction companies to help out when necessary.
It is a good idea to be prepared for a power failure, especially during the winter. Plan on an alternate source of heat, such as a kerosene heater or wood-burning stove or fireplace. In some circumstances, a stand-by emergency generator may be a good idea. Keep a battery-powered radio and flashlight in your home, have plenty of blankets and stock up on food, water and candles when severe weather is forecast.
If the outage affects a large number of people, we make periodic updates via Facebook with our progress in restoring power. However, it is very difficult to predict when we will have power restored.
During major outages, we can’t possibly restore power to all of our affected members at the same time. The circumstances of each outage determines whose power comes on first. We follow a very logical process of restoring power. We begin by checking the source of power – our substations. Then, just like the spokes of a wheel, we work our way out from the substations to the main distribution lines. Smaller tap lines are repaired next, then individual services. This logical process allows us to restore power to the greatest number of members first. Of course, any problem posing an immediate danger will be taken care of as quickly as possible.